1.
What are the check-in and
check-out times at Comfort Hotel?
· Check-in time is
at 2:00 PM, and check-out time is at 11:00 AM. Early check-in and late
check-out may be available upon request, subject to availability.
2. Is Wi-Fi
available at the hotel? Is it free?
· Yes, we offer
complimentary Wi-Fi throughout the hotel for all guests.
3. What
languages do the staff speak at Comfort Hotel?
·
Our staff is
proficient in various languages, including English, French, and Kinyarwanda,
ensuring a comfortable experience for all our guests.
Accommodations
4.
What
types of rooms are available at Comfort Hotel?
·
We offer a variety
of accommodations, including standard rooms, deluxe rooms, and suites, each
equipped with modern amenities for your comfort.
5.
Are pets
allowed in the hotel?
·
Unfortunately, we
do not allow pets in the hotel to ensure a comfortable stay for all our guests.
6.
Is there
a smoking policy within the hotel?
·
Comfort Hotel is a
non-smoking property; however, we have designated outdoor smoking areas for
guests who wish to smoke.
Amenities
7.
What
amenities does the hotel offer (e.g., gym, restaurant, pool)?
·
Our hotel features
a fitness center, a restaurant serving both local and international cuisine,
and a lounge area. Unfortunately, we do not have a pool at this time.
8.
Is there
parking available? Is it free or paid?
·
Yes, we offer free
on-site parking for our guests.
9.
Does the
hotel provide laundry services?
·
Yes, we offer
laundry services for a fee. Please inquire at the front desk for more
information.
Booking and Payments
10.
How can I
make a reservation at Comfort Hotel?
·
Reservations can
be made directly through our website, by calling our front desk, or through
various travel booking platforms.
11.
What
payment methods are accepted?
· We accept major credit cards, debit cards, and cash payments in both local and foreign currencies.
12. 12
Is a
deposit required for booking?
· For guaranteed reservations, a deposit may be required, which will be specified at the time of booking.al Attractions
13.
What are
some must-see attractions near Comfort Hotel?
·
Some popular
nearby attractions include the Volcanoes National Park, Lake Ruhondo, and the
local markets in Musanze.
14.
Does the
hotel offer any tours or activities in the surrounding area?
·
Yes, we can assist
in arranging tours and activities, including guided treks to the Volcanoes
National Park and cultural experiences in the local community.
Policies
15.
What is
the hotel’s cancellation policy?
·
Our cancellation
policy varies by rate type. Generally, cancellations can be made without charge
24 hours prior to check-in. Please refer to your booking confirmation for
specific details.
16.
Are there
any age restrictions for guests?
·
Guests of all ages
are welcome. However, a parent or guardian must accompany guests under the age
of 18.
Health and Safety
17.
What
health and safety measures are in place at Comfort Hotel?
·
We prioritize
guest safety with enhanced cleaning protocols, hand sanitizing stations, and
staff trained in health and safety practices.
18.
Is there
a first aid kit or medical assistance available?
·
Yes, a first aid
kit is available at the front desk, and we can assist in contacting medical
professionals if needed.
Special Needs
19.
Is the
hotel accessible for guests with disabilities?
·
Yes, Comfort Hotel
is equipped with facilities to accommodate guests with disabilities, including
accessible rooms and entrances.
20.
Are there
any special services for guests celebrating an occasion (e.g., birthdays,
anniversaries)?